Terms and Conditions

Booking & Reservations

1.1 All bookings must be made in advance through our website booking form, by phone, email, WhatsApp, or another method approved by BlackLine Miami.

1.2 A booking is considered confirmed only after written confirmation has been issued by the Company.

1.3 BlackLine Miami reserves the right to accept or decline any booking at its discretion.

1.4 Clients are responsible for providing accurate booking information, including:

• Pickup location
• Drop-off location
• Pickup date and time
• Number of passengers
• Luggage requirements
• Flight or cruise information where applicable
• Any special transportation requirements

1.5 For event transportation, group bookings, or multi-vehicle reservations, BlackLine Miami may request additional logistical information to ensure proper coordination.

Payment

2.1 Payment requirements will be communicated during the booking process or at the time the reservation is confirmed. Accepted payment methods may include credit cards, debit cards, and other payment methods made available by BlackLine Miami.

2.2 All prices and charges are quoted in U.S. dollars (USD) unless otherwise stated.

2.3 A deposit may be required for event transportation, large group reservations, multiple-vehicle bookings, or special transportation arrangements. Any remaining balance must be paid according to the payment terms provided with your booking confirmation.

2.4 Additional charges may apply where applicable, including for:

• Tolls
• Parking fees
• Additional stops
• Extended waiting time
• Changes requested on the day of service
• Services or requirements outside the original booking scope

Cancellation Policy

3.1 Cancellations made 48 hours or more before the scheduled pickup time are eligible for a full refund or booking credit.

3.2 Cancellations made less than 48 hours before the scheduled pickup time may be subject to a cancellation charge of up to 100% of the total booking value.

3.3 A booking may be considered a no-show if the client or passengers are not present at the agreed pickup location within the applicable waiting period. No-show bookings will be charged the full booking amount.

3.4 Event transportation, large group bookings, and multi-vehicle reservations may be subject to a separate cancellation policy. Where applicable, those terms will be provided as part of the booking confirmation.

Changes to Bookings

4.1 Any requested changes to a reservation should be communicated to BlackLine Miami as early as possible.

• Pickup time
• Pickup location
• Destination
• Passenger count
• Luggage requirements
• Vehicle requirements
• Additional stops
• Other transportation requirements

4.2 BlackLine Miami will make reasonable efforts to accommodate requested changes; however, modifications are subject to vehicle and chauffeur availability. Changes requested at short notice cannot be guaranteed, particularly for event transportation and multi-vehicle bookings.

Airport & Cruise Terminal Transfers

5.1 BlackLine Miami may monitor flight information based on the flight details supplied during the booking process. Clients are responsible for providing accurate flight numbers, airline information, cruise details, and vessel arrival information where applicable.

5.2 A complimentary waiting period of 60 minutes applies to inbound airport and cruise terminal pickups, beginning from the confirmed flight arrival or vessel docking time.

5.3 Waiting time exceeding the complimentary period may be subject to additional charges at the applicable waiting-time or hourly rate.

5.4 For airport departures, clients are responsible for selecting a pickup time that allows sufficient time to meet airline check-in, baggage, security, and boarding requirements. BlackLine Miami is not responsible for missed flights resulting from delays caused by the client or passengers at the pickup location.

Vehicle & Passenger Policy

6.1 All passengers must remain properly seated and use available seatbelts during transportation.

6.2 The maximum passenger capacity of a vehicle must not be exceeded under any circumstances. BlackLine Miami reserves the right to refuse transportation if the passenger count exceeds the legal or safe capacity of the reserved vehicle.

6.3 BlackLine Miami reserves the right to refuse or discontinue service to any passenger whose behavior may create a safety risk, including individuals who are aggressive, abusive, excessively intoxicated, threatening, or engaging in unsafe behavior.

6.4 All BlackLine Miami vehicles are strictly non-smoking. Smoking, vaping, or the use of prohibited substances inside any vehicle is not permitted.

6.5 Clients and group organizers are responsible for damage caused to the vehicle by themselves or members of their party. Additional cleaning, repair, restoration, or loss-of-use charges may apply where appropriate.

Luggage & Cargo

7.1 Clients remain responsible for their luggage and personal belongings. Chauffeurs will provide reasonable assistance with loading and unloading luggage where it is safe and practical to do so.

7.2 BlackLine Miami is not responsible for the loss, theft, or damage of personal belongings or luggage transported in the vehicle. Clients should ensure all belongings have been removed from the vehicle at the end of the journey.

7.3 Oversized luggage, equipment, or unusual items must be disclosed when making the reservation. BlackLine Miami reserves the right to refuse items that cannot be transported safely or that exceed the available luggage capacity of the selected vehicle.

Group Organizer Responsibility

8.1 Where a booking is made on behalf of a group, the person making the reservation assumes responsibility for the conduct of the passengers included in that booking.

8.2 BlackLine Miami may communicate primarily with the named organizer regarding scheduling, pickup arrangements, transportation logistics, passenger coordination, and day-of-service changes.

8.3 Additional expenses caused by the actions of the group may be charged to the booking organizer.

• Vehicle damage
• Excessive cleaning
• Additional waiting time
• Unscheduled stops
• Significant itinerary changes
• Services outside the original booking scope

Delays & Force Majeure

9.1 BlackLine Miami will make reasonable efforts to provide transportation at the scheduled time. However, the Company is not responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:

• Traffic congestion
• Road accidents
• Road closures
• Severe weather
• Government restrictions
• Emergency situations
• Unexpected mechanical issues
• Other events outside the reasonable control of the Company

9.2 If a vehicle becomes unavailable because of a mechanical or operational issue, BlackLine Miami will make reasonable efforts to provide an alternative vehicle or transportation arrangement as quickly as possible. The client will be informed of any significant disruption as soon as reasonably practical.

Liability

10.1 BlackLine Miami maintains the insurance coverage required for its commercial passenger transportation operations in the State of Florida.

10.2 To the extent permitted by applicable law, BlackLine Miami's liability for a claim arising directly from a booking shall not exceed the total amount paid for the booking giving rise to that claim.

10.3 To the extent permitted by applicable law, BlackLine Miami shall not be responsible for indirect, incidental, special, or consequential losses arising from the transportation service.

10.4 Clients and group organizers are responsible for ensuring that all passengers are fit and able to travel at the scheduled time of service.