Cancellation Policy
This Cancellation Policy explains how cancellations, no-shows, schedule changes, waiting time, deposits, and special circumstances are handled for BlackLine Miami reservations.
By confirming a reservation, you acknowledge and agree to the terms outlined below.
Standard Cancellations
1.1 Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund.
1.2 Cancellations made within 24 hours of the scheduled pickup time may be subject to a charge equal to 50% of the total reservation value.
1.3 Same-day cancellations are non-refundable.
1.4 Refund eligibility is determined based on the scheduled pickup time in Miami, Florida local time.
No-Show Reservations
2.1 A reservation may be considered a no-show when the passenger cannot be located, does not arrive at the agreed pickup point, or does not respond within the applicable waiting period.
2.2 No-show reservations are charged at 100% of the total booking amount.
2.3 Clients are responsible for providing an accurate phone number and remaining reasonably reachable around the scheduled pickup time.
Airport Waiting Time
3.1 Airport pickups include a complimentary waiting period of 60 minutes.
- Domestic flights — 60 minutes complimentary waiting time
- International flights — 60 minutes complimentary waiting time
3.2 The complimentary waiting period begins from the confirmed flight arrival time, subject to available flight-tracking information.
3.3 Additional waiting time beyond the complimentary period may be charged at $1 per minute.
3.4 Clients must provide accurate flight information when making the reservation.
Changes to Reservations
4.1 Requests to change pickup times, locations, vehicle type, passenger count, or other booking details are subject to availability.
4.2 BlackLine Miami will make reasonable efforts to accommodate requested changes, but changes requested at short notice cannot be guaranteed.
4.3 Changes that materially alter the original booking may result in a revised rate.
Special Reservations & Deposits
5.1 Certain reservations may require a deposit or may be subject to special cancellation terms.
5.2 This may apply to:
- Holiday reservations
- Special events
- Hourly bookings
- Sprinter reservations
- Limousine reservations
- Coach or large-group transportation
- Multi-vehicle bookings
5.3 Where a non-refundable deposit is required, this will be communicated before or at the time the reservation is confirmed.
5.4 Specific cancellation terms provided in an individual booking confirmation will apply to that reservation where they differ from this general policy.
Flight Delays, Cancellations & Severe Weather
6.1 Severe weather, significant flight delays, airline cancellations, road closures, and similar circumstances outside the client's reasonable control will be reviewed on a case-by-case basis.
6.2 BlackLine Miami will make reasonable efforts to adjust transportation arrangements when advance notice is provided and vehicle availability allows.
6.3 Clients should notify BlackLine Miami as soon as possible when they become aware of a significant change affecting their reservation.
Vehicle Damage & Cleaning Fees
7.1 Clients are responsible for damage caused to the vehicle by themselves or members of their party during the service.
7.2 Smoking, vaping, illegal substances, and conduct that causes excessive mess or contamination inside the vehicle are prohibited.
7.3 Cleaning, repair, restoration, or loss-of-use fees may be charged where appropriate.
7.4 Any applicable fee will depend on the nature and extent of the damage or cleaning required.
Acceptance of This Policy
8.1 By confirming a reservation with BlackLine Miami, the client acknowledges that they have reviewed and accepted this Cancellation Policy.
8.2 This Cancellation Policy should be read together with the BlackLine Miami Terms and Conditions.